T’s & C’s
Subject to availability and receipt of payment, requests will be processed and delivery confirmed. Rainbow Irrigation`s standard shipping is usually with Courier Guy. Once your order has been shipped you will receive an email notification of the shipping along with a tracking number. International rates will be calculated manually. Shipping times are normally 1-3 working days.
Return & Refunds Policy
Returns can be made on select items. Please enquire before purchasing if you are unsure. If an item can be exchanged it needs to be in original condition with all tags still attached. The customer needs to contact us and arrange a return. Please double check your order to make sure you have the correct sizes, colours, etc. If however we sent the wrong products or damaged products we will gladly correct the mistake free of charge. Cancellations of all orders that have already shipped are subject to a 10% restock fee.
If an item is on backorder or an order is delayed, Rainbow Irrigation will notify you via email or phone. In case an item is on backorder you have the option to either wait, exchange the item for another item or cancel the order.
Rainbow Irrigation shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
Payment Options Accepted
Payment may be made via Visa or MasterCard credit cards or by bank transfer into the Rainbow Irrigation’s bank account, the details of which will be provided on request.
Credit Card Acquiring & Security
Credit card transactions will be acquired for Rainbow Irrigation via PayFast (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.payfast.co.za/ to view their security certificate and security policy.
Customer Details Separate from Card Details
Customer details will be stored by Rainbow Irrigation separately from card details which are entered by the client on placing an order.
Merchant Outlet Country and Transactions Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Country of Domicile
This website is governed by the laws of South Africa and Rainbow Irrigation chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Rainbow Irrigation may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Phone 012 543 9953